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4 Most Common Lawn Care Complaints – SOLVED!

Common Lawn Care Complaints

Lawnshavers didn’t solve the four most common complaints in the lawn care industry by accident.

When Lawnshavers was founded, the owner wanted to make sure the company had the strongest competitive advantage possible, and he insisted the foundation for any competitive advantage needed to come from solving problems routinely faced by lawn service customers.

How We Identified The Four Most Common Complaints In The Lawn Care Industry

The easiest source of information regarding lawn care complaints was reaching out to other lawn care companies that were successful at acquiring large numbers of clients and keeping them happy.

We looked to the owners of multiple companies in search of their insights regarding customer complaints, and we also talked to everyday folks who had hired lawn service companies.

In every case, the same four complaints surfaced over and over again, and we wanted to make sure we solved every single concern for our clients.

What Are The Four Most Common Complaints In The Lawn Care Industry?

The four main complaints in the lawn care industry are:

  1. Lack of communication from the service provider.
  2. Lawn care service provider not showing up when they said they would.
  3. Service provider leaving fence gates open (and allowing pets to escape).
  4. Service provider not accepting common credit and debit cards.

1) Lack Of Communication From The Service Provider – SOLVED!

One of the pet peeves our founder has is when a business changes something and doesn’t communicate the change to him. It drives him up the wall crazy with frustration. In this day of hyper communication, there is no excuse! Solving this problem was easy. Whenever there is a change in service or circumstances come up with a service route that affects you, you will be notified by text, email, or phone.

The most common reasons you’d hear from us about a change in service plans are:

  1. Weather related service delays
  2. Notifying you of expected make up day for any missed service
  3. Route update (we periodically update our routes to maintain optimum route efficiency)
  4. Emergency situation affecting the crew servicing your route.

Another common frustration we found was customers who couldn’t communicate directly with onsite crews due to language barrier of the crew members. That’s why Lawnshavers requires at least one crew member on every crew to speak fluent English.

We strongly feel there is no excuse for one of our customers to not hear from our office when appropriate or not be able to communicate with the people who are actively working on their property.

2) Not Showing Up When Scheduled – SOLVED!

Not showing up when scheduled and lack of communication obviously go hand in hand. Many are small single-man or small group operations that manage their business in their heads or on a scratch pad.  Lawnshavers is completely different. We are a fully established corporation dedicated to providing you the highest level of lawn maintenance service possible.

In order to attract customers and grow into the business we want to become, we knew we had to have an effective way to manage a large number of clients and schedule their work consistently and without error. To do this, we invest in a proprietary software program that allows us to manage and track all of our services specifically set up and designed for the way we do business.

Every service we provide is dispatched to a corresponding crew on a daily basis. Our system knows which customers receive service on any given day. Crews access their pre-scheduled route on their mobile devices and follow a designated route to avoid missed services.

3) Leaving Fence Gates Open – SOLVED!

Hey, we’re pet lovers here too. Absolutely under no circumstances do we want to be the reason your pet escapes from your house.

All Lawnshavers crews must triple check for shut fence gates before they leave your property. Once they have loaded up their equipment, the last thing they are required to do before driving off is to go and double check your gate. It really is that simple. We really couldn’t figure out why this issue was so common, but we’re determined not to lose our customers because of laziness on the part of our crews.

4) Not Accepting Common Credit and Debit Cards – SOLVED!

In this day and age, not accepting credit and debit cards is like not having proper insurance and licensing.  Lawnshavers happily processes Visa, Mastercard, American Express, and Discover cards. You never have to run to the ATM again, you never have to leave cash on the back porch, and you never have to buy checks for us. We make our billing and payment process as easy as possible. Problem solved. Done!

Final Thoughts From The Founder

Eric here. I just want to let you know that Lawnshavers is committed to giving you the highest quality lawn service possible.

My staff and I are committed to continuously seeking out these types of problems and solving them, because the lawn care industry has been lacking in professional standards for too long.

We’re here to show you that you can have reliable, dependable lawn care service.  If you’re thinking about changing companies, have just moved to the area, or are hiring your first lawn service, please give us a call at 678-456-5662 for a free quote for whatever service you need.


Eric Lowery, Founder & CEO

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Cumming GA Leaf Clean Up

Cumming GA Leaf Clean Up

Let’s face it. No one really enjoys leaf clean up and removal.  You’ll be cold, probably wet, and even with good equipment, leaf clean up takes forever! Here are the most common ways professional lawn companies work to get rid of your unsightly leaf debris. If you already know you want to hire someone to do it for you, contact Lawnshavers today for a free quote.

Mulch Leaves With Your Mower

Mulching leaves with a mower may be the fastest and easiest way to handle basic leaf clean up. Mulched leaves break down to less than 1/10 the volume of fallen leaves and can be absorbed by your lawn as a nutrient rich resource.


  • It’s fast, easy, and inexpensive.


  • Shrubs and flower beds still need clean up, but this most often happens by hand no matter what you do.
  • Mulched leaves on the lawn can be difficult to bag without the right equipment.

Blow Leaves (or Tarp Them) Into The Woods

If you have an area of your property where you can dispose of leaves, use it! On-site disposal allows you to keep time and costs down.  Simply pick up a leaf blower and get to work. You can also put out a tarp, rake or blow on the the


  • It’s relatively easy, but can still take some time. This is the preferred method of lawn professionals if your property allows for it.


  • Moving large quanities of leaves across your lawn can be time consuming. Even with the most powerful backpack blowers on the market, large leaf piles can be difficult to move.  You may find yourself blowing leaves onto a tarp and dragging them to be as effective.

Bag Leaves For Curbside Pick Up

If you don’t have an onsite area to dispose of leaves, check your neighborhood or county for curbside disposal. If offered, it will likely cost less than professional disposal. Just bag your leaves and leave them at the road for pick up.


  • You can rid your entire lawn of leaf and lawn debris for a clean look all winter long.


  • It takes longer.  Mulching piles of leaves and then bagging works best to move quickly and keep the number of bags a low as possible. If you use the rectangular brown bags, you’ll find bagging debris with a push mower (one where you can turn off the blade but the mower stays running) and then dumping the mower bag directly into the refuse bag will work best.   If you bag without mulching, you’ll probably have to use about 10 times as many bags as if you mulch, and you’re going to bend over more than if you mulch.

A Few Notes About Professional Leaf Work

Depending on the size of the lawn and the volume of leaves, some professional lawn crews may utilize any of the above methods of leaf clean up. Since most professionals charge by the hour (plus disposal) for leaf clean up and removal, you should always have a thorough conversation about what work will be completed. Inquire about the method of clean up, method of disposal, and likely man-hours required to complete the job.

In some cases, a lawn crew may have a large leaf vacuum and/or dump truck available to haul away your leaves without taking the time to mulch or bag.  Make sure to ask any lawn care professional how their disposal fee is calculated as it may be more expensive than disposing onsite or through local pickup.

How To Save Money On Leaf Clean Ups And Protect Your Lawn From Decay

There are two schools of thought on leaf clean ups. Pick them up as they fall or wait till all the leaves fall and only do it once.

What we’ve found is most of our clients don’t want a huge pile of leaves on their lawn all fall and winter while they wait for leaves to finish falling.  Not only is it unsightly, but the longer leaves sit, the harder they are to remove in the future, and the more likely your lawn will experience fungus and/or decay due to lack of sunlight.

We recommend to blow loose leaves out of shrubs. Then mulch the grassy areas of your lawn weekly as the leaves fall and clean out flowerbeds when all leaves have fallen. Even if grass has stopped growing, weekly lawn maintenance helps keep your lawn healthy and looking good.  It’s probably about the same cost as a one time clean up (after grass has stopped growing), but your lawn will look good the entire time.

Flower beds and shrubs often need leaves cleaned out by hand for best results. That’s why we recommend waiting until all leaves have fallen to completely remove these leaves. This way, your winter clean up consists primarily of cleaning out flower beds because your lawn should be relatively free of significant leaf volume. You can also schedule your flower bed clean ups to off-season shrub trimming and mulch installation so you’re not paying to clean out the same areas twice in the same three month period.

Does Lawnshavers Provide Leaf Clean Up Services?

Absoutely! Give us a call or visit our lawn care service page for a free estimate!

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Lawnshavers’ Mission

Lawnshavers Mission

Lawnshavers’ mission can be summed up in one phrase:

We provide the most reliable weekly lawn mowing and maintenance service available in Forsyth County, Georgia.

Our primary goal is to make sure that our weekly lawn maintenance customers receive the highest level of reliability and dependability from our company.  That means we care for their lawns on the same day every week, we bill credit cards on the same day every week, we provide a consistent level of quality workmanship, and we communicate quickly and effectively for client concerns or special requests.

Ours Services Support Our Mission

Because of this commitment, we are not a one-size fits all lawn service company.  In fact, there are many services we don’t provide, because it would make it more difficult to serve our core clients.  For example, Lawnshavers doesn’t perform large scale tree trimming or custom landscape design. These are speciality services best provided by companies who specialize in those particular services, and chances are they don’t provide weekly lawn maintenance because that’s not their focus.

Current & Future Services

That doesn’t mean we won’t provide additional services. As we grow, Lawnshavers intends to provide the following suite of lawn care services:

  • Weekly Lawn Maintenance
  • Bi-Weekly Lawn Maintenance
  • Small and Medium-sized Shrub Trimming
  • Crepe Myrtle Trimming
  • Mulch Installation
  • Flower Bed Weeding and Weed Control
  • Spring/Fall Clean Ups
  • Leaf Clean Up & Removal
  • Fertilization
  • Chemical Weed Control

For information or a free estimate about these services, please visit our services page to learn more.


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Lawn Care Bill Of Rights

Lawnshavers Bill Of Rights

At Lawnshavers, we care about our relationship with our customers. In fact, one of our core values is to create a WOW! experience for all of our customers. One of the ways we create a great experience for you and promote our company values is to share with you what we believe should be your Lawn Care Bill of Rights.

Your Lawnshavers’ Lawn Care Bill Of Rights

Lawnshavers believes there are certain inalienable customer rights in the way business should be conducted. That’s why we’ve established an official lawn care bill of rights and even a  company belief system. Here are the 10 elements of our customer bill of rights.

1) Right To No Service Contract

You have the right to hire (and fire) a lawn service provider without the need for a long-term contract. No homeowner should be required to pay for services on their property they no longer need, want, or desire.

2) Right To Simple No-Haggle Pricing

You deserve quality lawn maintenance at the best price possible. Lawnshavers continuously works to improve our efficiency to ensure that we can keep our prices reasonable and competitive while still providing the highest level of customer service.

3) Right To Friendly Service

You have the right to friendly service from your lawn care provider. We are here to assist and serve you, and we are grateful for the opportunity to do so. Rude or otherwise unfriendly interactions will not be tolerated from our staff.

4) Right To Communication

You have the right to communication from and with our staff. Regardless of the reason, if we are unable to service your property as scheduled, or if there is a change in our service plans, you have the right to be notified in advance. In addition, should the need arise to communicate with an onsite crew, you have the right to be able to communicate directly with personnel on your property. At least one member of every Lawnshavers crew must speak fluent English.

5) Right To Confidentiality

Your personal information, service agreement, and other financial information regarding your business transactions with us are confidential between you and Lawnshavers. At no time will Lawnshavers or any employee of Lawnshavers disclose your personal, business, or financial information to any other person or entity without your knowledge and permission unless required by law.

6) Right To Make Decisions

You have the right to decide how your lawn care is managed. Lawnshavers will default to industry best practices for lawn maintenance when no special requests are made.

7) Right To Be Informed

You have the right to be informed of damage or disease we find while working on your property.

8) Right To Safety Of Person And Property

You have a right to personal safety and the safety of your property. All Lawnshavers, LLC employees must be legally allowed to work in the United States and must conduct a background screening.

9) Right To Be Protected From Damage

You have the right to be protected from accidental damage from personnel or equipment. Obviously Lawnshavers doesn’t set out to damage your property, but we also know accidents can happen. That’s why we carry a $1,000,000 general liability insurance policy to protect both you and us from unnecessary financial risk.

10) Right of Redress

In the event Lawnshavers, LLC causes harm to your property you have the right to make a grievance and seek resolution.

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Cumming GA Lawn Maintenance Terms & Conditions of Service

Lawn Maintenance Terms & Conditions

The following terms & conditions outline lawn maintenance services performed by Lawnshavers, LLC.

Services Performed

Our lawn maintenance program includes mowing all turf areas, trimming turf areas that cannot be mowed, and edging curbs, walkways, patios, and driveways where needed. Of course we will blow away any trimmings as well. Service is provided year round with reduced service (approximately once per month) for “winter maintenance” in December, January, and February. By default we mulch all mowing clippings. Clippings can be bagged for an additional fee.

Initial Mowing Service

Your lawn mowing and maintenance quote assumes your lawn is already reasonably maintained. In the event your lawn is overgrown upon our first visit, an additional fee may be required and you will be notified before work begins.

Initial Lawn Audit

On our first visit to your property, we will complete a lawn maintenance audit to include any special notes about your property that we haven’t previously discussed, a count of decorative plants and trees that may require routine pruning, we will determine the area of your mulched landscape beds, and gather any other pertinent information that may be useful to have on file. We will use this information top provide fast estimates in the future and to help us keep an eye out for changes to your property you should know about. Please note this audit is for maintenance purposes only and is not a comprehensive assement of plant health, fertilization needs, or soil condition.

Scheduling & Delays

Lawnshavers’ standard weekly mowing schedule is as follows:

  • March – Mowing season begins on as needed basis.
  • April – Mowing season transitions into weekly services.
  • May – Weekly
  • June – Weekly
  • July – Weekly
  • August – Weekly
  • September – Weekly
  • October – Mowing seasons starts to end. Services may be reduced form weekly depending on weather and amount of leaf debris.
  • November – Mowing ends for most lawns.
  • December Through February – Winter maintenance. Reduced schedule service after leaves have fallen.

Mowing Schedule

We operate a “master route” each week for optimum efficiency. Our goal is to make sure as many customers as possible receive service prior to the weekend, weather permitting.

Service Delays / Weather

The most common cause of service delays is weather. Lawnshavers will not mow when we determine your turf is significantly wet in order to avoid damage to your lawn. Other reasons we may experience an unexpected delay are family emergencies for crew members or significant equipment malfunctions. While these issues are rare, we do believe in taking care of our lawn care “family.” In the event of an unexpected delay, we will actively work to make up your service on subsequent days during the same week and return service to your normal schedule the following week. We prioritize Friday, Saturday, and Sunday as make up days when needed..

Billing Procedure

All maintenance customers are required to provide a major credit or debit card for automatic billing prior to scheduling initial service. Because we are a “no contract” service provider, we bill per service instead of per month and you only pay for service that has been completed. Our billing week is Monday through Sunday. Invoices for completed services are invoiced and charged the following Monday morning. You will receive a paid invoice by email on Tuesday. For your convenience we accept Visa, MasterCard, Discover, and American Express.

All credit card information is encrypted and securely stored by our merchant processing provider. At no time will any Lawnshavers employee (including the CEO) have access to your billing information once entered into our system.


Lawnshavers offers a 100% risk-free, double money back guarantee that applies to all services. For complete details, visit our guarantee page.

Termination of Service / Service Holds

Either you or Lawnshavers may terminate this service arrangement at any time. Any work performed prior to termination of service will be billed according to our terms of service. Should your card on file be declined for any reason, your service will automatically be paused until your billing account is updated and all past due balances is paid.

Privacy Policy

Lawnshavers complete privacy policy can be found on our about page. We do not provide your personal or billing information to any third party unless required by law.