Lawn Maintenance Terms & Conditions
The following terms & conditions outline lawn maintenance services performed by Lawnshavers, LLC.
Our lawn maintenance program includes mowing all turf areas, trimming turf areas that cannot be mowed, and edging curbs, walkways, patios, and driveways where needed. Of course we will blow away any trimmings as well. Service is provided year round with reduced service (approximately once per month) for “winter maintenance” in December, January, and February. By default we mulch all mowing clippings. Clippings can be bagged for an additional fee.
Initial Mowing Service
Your lawn mowing and maintenance quote assumes your lawn is already reasonably maintained. In the event your lawn is overgrown upon our first visit, an additional fee may be required and you will be notified before work begins.
Initial Lawn Audit
On our first visit to your property, we will complete a lawn maintenance audit to include any special notes about your property that we haven’t previously discussed, a count of decorative plants and trees that may require routine pruning, we will determine the area of your mulched landscape beds, and gather any other pertinent information that may be useful to have on file. We will use this information top provide fast estimates in the future and to help us keep an eye out for changes to your property you should know about. Please note this audit is for maintenance purposes only and is not a comprehensive assement of plant health, fertilization needs, or soil condition.
Scheduling & Delays
Lawnshavers’ standard weekly mowing schedule is as follows:
- March – Mowing season begins on as needed basis.
- April – Mowing season transitions into weekly services.
- May – Weekly
- June – Weekly
- July – Weekly
- August – Weekly
- September – Weekly
- October – Mowing seasons starts to end. Services may be reduced form weekly depending on weather and amount of leaf debris.
- November – Mowing ends for most lawns.
- December Through February – Winter maintenance. Reduced schedule service after leaves have fallen.
We operate a “master route” each week for optimum efficiency. Our goal is to make sure as many customers as possible receive service prior to the weekend, weather permitting.
Service Delays / Weather
The most common cause of service delays is weather. Lawnshavers will not mow when we determine your turf is significantly wet in order to avoid damage to your lawn. Other reasons we may experience an unexpected delay are family emergencies for crew members or significant equipment malfunctions. While these issues are rare, we do believe in taking care of our lawn care “family.” In the event of an unexpected delay, we will actively work to make up your service on subsequent days during the same week and return service to your normal schedule the following week. We prioritize Friday, Saturday, and Sunday as make up days when needed..
All maintenance customers are required to provide a major credit or debit card for automatic billing prior to scheduling initial service. Because we are a “no contract” service provider, we bill per service instead of per month and you only pay for service that has been completed. Our billing week is Monday through Sunday. Invoices for completed services are invoiced and charged the following Monday morning. You will receive a paid invoice by email on Tuesday. For your convenience we accept Visa, MasterCard, Discover, and American Express.
All credit card information is encrypted and securely stored by our merchant processing provider. At no time will any Lawnshavers employee (including the CEO) have access to your billing information once entered into our system.
Lawnshavers offers a 100% risk-free, double money back guarantee that applies to all services. For complete details, visit our guarantee page.
Termination of Service / Service Holds
Either you or Lawnshavers may terminate this service arrangement at any time. Any work performed prior to termination of service will be billed according to our terms of service. Should your card on file be declined for any reason, your service will automatically be paused until your billing account is updated and all past due balances is paid.